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How to set up your Astound Internet Self-Installation Kit

Woman opens Astound self-install kit

With Astound self-installation, you can set up your equipment at your convenience. Follow these easy instructions to get your Astound internet connected quickly.

Your Self-Installation Kit includes

What your self-installation kit includes

In your Astound Internet Self-Installation Kit you will find:

    • Internet modem
    • Ethernet cable
    • Coaxial cable
    • Power cord
    • Some kits contain eero

Connecting your modem

1 Connect the modem to either end of the coax cable.

2 Then connect the other end of the coax cable to the wall.

3 Plug the power cord into an electrical outlet and the other end into modem.

10 minutes Allow up to 10 minutes for modem to power up.

4 If your kit contains eero: visit our How to set up your eero Whole Home WiFi guide.

Self-Installation Kit diagram

Setting up a wireless connection

If your modem has wireless capabilities follow these steps.
 

Get network name

1 Collect Network Name (SSID) from the bottom of your modem. This shows the name(s) of the wireless network(s) available. We recommend using the SSID listed after “5 GHz:” on the label but you may use to either.

If you need support, please reach out to the Astound Care team to reset your password.

Setting up wireless Step 1: get network name

Open wireless settings

2 Open wireless settings on your computer and click on the wireless network that has the same SSID as the bottom of the modem and enter the preshared key (encryption) from your modem label.

 
Your connection is all set!

Express self install kit wireless setup

Tip: Modem placement

For optimal wireless signal and speed, place your modem in an open space, such as on top of a cabinet.

Frequently asked questions

An Astound Internet Self-Installation Kit allows you to install your Astound internet equipment when you are ready. Once you receive your equipment, just unbox, plug in and connect! Clear step-by-step instructions are included and your equipment will be provisioned and ready to start cruising the internet!

Great question. When scheduling an appointment with a customer care agent, or when placing an order on our website, you can choose either delivery by mail or express drop-off.

Astound offers you two ways in which to receive your self-installation kit:

Delivery by mail: Your kit is delivered via mail within 3-5 days of ordering. Prior placing the order, our agent will ensure your order and residence qualify for self-installation.

Express Drop-off: After placing you order, our technician will arrive at your location and:

    • Ensure the network is ready to go outside of your residence.
    • Leave the Astound Express Self-Installation Kit wherever you’ve requested.

Billing starts as soon as you plug in the modem and connect to the internet. If you do not plug in the modem within (14) days of its receipt, billing will begin on day 15 and continue on a monthly recurring basis.

At this time, self-installation is only available for Internet service or Internet Service + Mobile.

That’s a great question. The model of modem depends upon the speed you have purchased and our inventory. We’ll ensure that you have the right modem for the job!

The kit includes a QR code for online instructions. Use a mobile device or tablet to scan the QR code and be directed to the step-by-step guide on our website.

You can also open the PDF to view or print the step-by-step guide.

No problem. Call our Astound Care team at 1.800.427.8686 and they can help reset your password.

You sure can. Just give us a call to give a call at 1.800.427.8686. to get started.

Yes, you will receive the eero(s), modem and QR code for step-by-step installation instructions.

Instructions for installing your eero can be accessed in this guide.

If you have any questions or need support, please chat with us via the on-screen bubble at the bottom right of your screen or call us 24/7 at 1.800.427.8686.

Looking for something else?

Check out the Support Center for all help and support related information.

Disclaimers

*Internet speeds may vary & are not guaranteed. Certain equipment may be required to reach advertised speeds. DOCSIS 3.1 modem with 2.5GE physical LAN port is required for 1 Gigabit speeds and higher. See astound.com/yourspeed for why speeds may vary. To view Astound’s FCC Network Management Disclosure see astound.com/policies-disclaimers. Limited time offer, subject to change without notice. Advertised promotional price valid for duration of the stated promotional period from time of service activation. Regular rates apply after promotional period ends. Equipment not included and is extra. Modem required for Internet service. Enhanced Wi-Fi or Whole Home Wi-Fi (eero) not included and is add’l. Offer includes a monthly discount for enrollment in both automatic payments (autopay) & paperless billing (e-bill). Discount of $10 applies with automated bank account deduction or a discount of $5 applies with automated credit/debit card payment. Valid email address required. Must complete enrollment in autopay and e-bill within 30-days of placing the order. Without enrollment, the discount does not apply. Discount appears on bill within 3 bill cycles after enrolling. If either autopay or e-bill is canceled, services are changed, or the account is not in good standing, then the monthly discount will be discontinued. Offer valid only for new residential Astound customers or previous customers with an account in good standing who have not had Astound service within the last 60 days. Any add’l services, equipment, premium channels & other tiers of service are subject to an add’l charge & regular increases. A one-time activation fee of $14.99 (in addition to any installation fees) will be charged & is subject to change. Add’l fees apply for taxes & surcharges, and are subject to change. WA RESIDENTS: unless otherwise specified, price does not include a 2% Regulatory Administration Fee. For details about taxes, fees & surcharges visit astound.com/fees. No early termination fees apply in the event service is terminated in advance of the promotional end date. Customer is responsible for any accrued service charges in the event service is canceled. Subject to credit check. Not all services & speeds are available in all areas. A multi-product discount may be available to qualifying addresses with a subscription to mobile, TV, and 600 Mbps Internet or higher. Discounts will be reflected in your order cart at time of purchase, if available. Other restrictions may apply. All services are governed by the Astound Customer Terms & Conditions that can be found at astound.com/policies-disclaimers. © 2025 Radiate HoldCo, LLC d/b/a Astound Broadband. All rights reserved.

Astound Broadband substantiates that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures.