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Case Study

Furnishing a personal touch for generations

Learn how Astound helped this multi-site business restore communications and customer care with a range of solutions, including Dedicated Internet Access, Ethernet, and Hosted Voice.

Connecting with Community

Family-owned and operated for three generations (and counting), Idler’s Home has proudly served the tri-county communities of California’s Central Coast—San Luis Obispo county, Southern Monterey county and Northern Santa Barbara county—with home goods and furnishings of superior quality and lasting value. As many of their customers’ children have come to age surrounded by Idler’s products, they too have turned to Idler’s when starting their families and furnishing their first homes.

The Challenge

  • Phone system outages that frustrated customers
  • Transaction interruptions with POS payments
  • Unreliable Internet across store locations

The Solution

  • New voice, Wi-Fi, and Dedicated Internet Access package
  • 1G high-speed fiber line enabling cloud-based communications
  • Seamless integration across multiple locations

The Results

  • Customer service operations restored and enhanced
  • Sales team now leveraging cell and store phone integration
  • Revenue climbed measurably since changeover

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Disclaimers

Not all services, speeds and product features are available in all areas. Taxes & fees apply to all services and are subject to change. All services a governed by Astound Business Solutions Terms and Conditions. Other restrictions may apply. Customer consents to texts, emails & calls by Astound for purposes relating to customer’s account.

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