Our pledge to you
We’ve made a pledge to our customers to put them first in everything we do. We are dedicated to going the extra mile to ensure our customers’ experiences are astounding, every time.
Award winning customer service
Our customer service teams are locally based and our 24/7 customer support is award winning – ready to help!
Money back guarantee
If you are not completely satisfied with your services within 30 days of your installation date, we’ll refund your first month of charges*
No contracts
With Astound Broadband, you are never locked into a mandatory contract!
On time guarantee
We value your time. If we are not on time, we will give you a $20 credit.
Service appointments
Convenient appointment windows.
Easy to read bill
You’ll know exactly what you are paying for and what to expect. We explain every item on your bill and make it easy to read.
1st time resolution
We’ll make every effort to resolve your issue the first time. Personal service and putting you first in everything we do.
When we say we’re here
for you, we mean it.
A better kind of company
We will do what we say we're going to do. We live by our customer pledge to provide the best possible experience for our customers.
We're certified
Our technicians receive advanced training that makes them part of an elite technical team. SCTE, Society of Cable Telecommunications Engineers, certification delivers expert technical experiences for our customers.
Tech on time
When you schedule an appointment for a technician to visit your home, you can confirm your technician’s arrival. Please have your account user name and password ready.
Powered by your recognition
Thank you to our customers for voting us one of the best ISPs nationwide.
About Astound Broadband
Astound Broadband has been a part of your community for years providing award-winning internet service and 24/7 local customer support. We’re evolving to better serve you, your passions, your work, your life. We’re evolving so that you can connect to a world of astounding possibilities.
Join our team
Learn about our company culture and explore opportunities, check us out…
**A trademark of Ziff Davis, LLC. Used under license. Reprinted with permission. Where available. © 2024 Ziff Davis, LLC. All Rights Reserved.
*Internet speeds may vary & are not guaranteed. Certain equipment may be required to reach advertised speeds. DOCSIS 3.1 modem with 2.5GE physical LAN port is required for 1 Gigabit speeds and higher. See astound.com/yourspeed for why speeds may vary. To view Astound’s FCC Network Management Disclosure see astound.com/policies-disclaimers. Limited time offer, subject to change without notice. Advertised promotional price valid for duration of the stated promotional period from time of service activation. Regular rates apply after promotional period ends. Equipment not included and is extra. Modem required for Internet service. Enhanced Wi-Fi or Whole Home Wi-Fi (eero) not included and is add’l. Offer includes a monthly discount for enrollment in both automatic payments (autopay) & paperless billing (e-bill). Discount of $10 applies with automated bank account deduction or a discount of $5 applies with automated credit/debit card payment. Valid email address required. Must complete enrollment in autopay and e-bill within 30-days of placing the order. Without enrollment, the discount does not apply. Discount appears on bill within 3 bill cycles after enrolling. If either autopay or e-bill is canceled, services are changed, or the account is not in good standing, then the monthly discount will be discontinued. Offer valid only for new residential Astound customers or previous customers with an account in good standing who have not had Astound service within the last 60 days. Any add’l services, equipment, premium channels & other tiers of service are subject to an add’l charge & regular increases. A one-time activation fee of $14.99 (in addition to any installation fees) will be charged & is subject to change. Add’l fees apply for taxes & surcharges, and are subject to change. WA RESIDENTS: unless otherwise specified, price does not include a 2% Regulatory Administration Fee. For details about taxes, fees & surcharges visit astound.com/fees. No early termination fees apply in the event service is terminated in advance of the promotional end date. Customer is responsible for any accrued service charges in the event service is canceled. Subject to credit check. Not all services & speeds are available in all areas. A multi-product discount may be available to qualifying addresses with a subscription to mobile, TV, and 600 Mbps Internet or higher. Discounts will be reflected in your order cart at time of purchase, if available. Other restrictions may apply. All services are governed by the Astound Customer Terms & Conditions that can be found at astound.com/policies-disclaimers. © 2025 Radiate HoldCo, LLC d/b/a Astound Broadband. All rights reserved.
30-Day Money-Back Guarantee for new residential customers who cancel within 30 days of installation. Total maximum amount refunded is equal to one month’s monthly recurring service fee of services and equip. ordered & installed. Refund made within 60 days after all conditions are satisfied. Refund is not applicable to any usage-based fees.